Frequently Asked Questions
Orders, Cancellation and Payment
Scroll to get the answer of a question.
- 1. What is the condition of items that are sold and how do I place an order?
- 2. What does "Region 1" mean?
- 3. Did my order go through?
- 4. How do I cancel or make changes to my order?
- 5. What forms of payments do you accept?
- 6. What payment methods do you offer for international customers?
- 7. I like to pay with checks or money orders .How and what address do I mail to?
- 8. Do you ship to APO/FPO addresses?
- 9. How long will it be after I order before my order ships?
- 10. How do you ship and how long does it take for my order to arrive?
- 11. Do you offer local pickup?
- 12. Do you offer insurance?
- 13. Do you ship worldwide?
- 14. Can you mark my international item as a gift?
- 15. Will I have to pay customs on an international shipment?
- 16. How do I change my shipping address?
- 17. Can I change my shipping method after ordering?
- 18.How do I track my shipment?
- 19. I need to return one or more items from my order. How do I arrange for a return?
- 20. What if I get a damaged, defective or wrongly shipped item?
- 21. Do you pay for return shipping?
Orders, Cancellation and Payment
1. All items sold by PromoPlace are used or brand new. We do not sell defective or rejected merchandise.
Orders are placed via Our Store. Please log into your PromoPlace account and make purchases at our store at:PromoPlace
2. Region 1 Dvds are meant for use in Dvd Players sold in North America only and may not play on Dvd players purchased outside of North America.
3. One way to be sure that your order has been completed is by going to 'My PromoPlace Page' where you will see details of the purchase. You will also receive an order confirmation email once your order has been accepted.
4. Orders are processed in real time and it is not possible for us to make revisions to orders after they have been placed.
5. Our preferred mode of payment is Paypal. However we accept the following forms of payment:
Credit Cards: ( American Express, Discover, Mastercard, Visa) thru Paypal.
6. We prefer PayPal for international payments only.
7. We do not accept any other form of international currency, including cash, and will not accept any checks or money orders drawn on non-US banks.
A Logidin.com Company
26 Central Street Suite 1
Winthrop, MA - 02152-0006
8. Yes! Unlike most others sellers, we do ship to APO and FPO address via the U.S. Postal Service (USPS).
9. We generally ship orders same business day or within one business day of receiving payment.
10. We generally ship using USPS Mail within the United States using one of the shipping methods as offered in our listing.
Delivery time estimates as provided by USPS are:
US Postal Service Priority Mail: Estimated delivery time 1-3 days
US Postal Service First Class Mail: Estimated delivery time 2-5 days.
US Postal Service Media Class Mail: Estimated delivery time 2-9 days
12. Insurance is not necessary because we ensure that all packages are received, and are in good condition.
Any lost or damaged items will be replaced at no additional charge.
Items that arrive damaged must be reported within 3 days of receipt.
13. Yes, we do! While we cannot ship to every country around the world, we do ship to many of them.
Orders are shipped via the U.S. Postal Service (USPS); however, please allow additional delivery time due to the extended shipping distance.
Additionally, please note that most international orders are shipped via surface mail, and we do not have the option of Expedited International shipping.
14. No. We cannot mark international items as gifts, or anything other than what they are.
15. You may. Though we do our best to avoid fees for our customers, a shipment may be charged Customs fees upon its arrival in your country.
We assume no responsibility for this so please check with your local customs office to see if your order will be charged.
16. We process orders in real time and as such once an order has been placed, we are unable to change the shipping address.
To have purchases shipped to an alternate address please make the changes to the delivery address while checking out within Markeplace. Our systems are automated to ship only to the address as provided to our Marketplace.
Its buyer's responsibility to ensure the accuracy of the address provided to PromoPlace.
17. Unfortunately no. Once the transaction has been done, the shipping method cannot be changed.
18. Unfortunately, no tracking information is available, Because we use paypal electronic printed labels.
19. Your satisfaction guaranteed! If you receive damaged, defective or incorrectly shipped merchandise please notify contact us within 30 days. In order for us to process a return as quickly and efficiently as possible.
20. Damaged, defective and wrongly shipped items can be returned for replacement, only. Please contact us on how to go about getting a replacement.
21. We don't pay for return shipping unless if we wrongly shipped an item.
22. If you have any questions or concerns, please feel free to email us at ourCustomer Service: Send us an email and we will respond as quickly as possible. Average response time is up to 24 hrs for email.
23. If you have purchased an item from us and have not received any emails, please note the following:
Be sure that your spam filters are allowing our emails to get through.
Our system will always send an email to confirm your purchase, and another email to confirm that we have received your payment.
Make sure that the address you have registered with PromoPlace is correct as that is where all of our emails are sent.
Please contact us to resolve any issues there may be.